Operating team

Priya Lane

Client Experience & Training Lead

Turns strategy and systems into a client experience people can actually use.

Portrait of Priya Lane
Owns

Clear lane. Clear handoff.

  • Client onboarding
  • Training guides and handoff notes
  • Client portal readiness
  • Renewal and expansion support
How this role works with the team

Built to collaborate.

Priya makes the work stick. After Mara and Theo build a system, Priya packages it so clients understand it, use it, and know what happens next.

Client deliverables

What this role can produce for clients.

  • Client onboarding guide
  • Training walkthrough
  • Adoption checklist
  • Renewal/expansion support notes